The primary responsibility of the End User Computing Manager is to provide the managerial and technical expertise needed to support the day-to-day End User Computing environment for Equifax employees in Costa Rica SSC.
What you’ll do
Responsible for defining and executing End User Computing Support in CRSSC.
Engagement with other Global Equifax Team Leaders across Service Desk, End-Use
Day-to-day management of local Desk-Support Technicians.
Engagement with other Global Equifax Team Leaders across Service Desk, End User Technology Help Desk, Back-Office Server Technologies, Telephony, and Real Estate
Ensuring the team focuses on proactively managing the end-user issues, delivering quality care, good communication, and customer intimacy.
Proactive review and management of Incident, Problem, and Change processes
A single point of contact for customer escalations related to End User Computing
Establish strong working relationships with internal associates and external providers
What experience you need
5+ years of work experience in End User Support departments
English proficiency in written and verbal communication (B2+ / C1 BELT)
3+ years of experience with Microsoft and end-user technologies
3+ years experience in Help Desk Ticket systems such as Service Now, Jira, and Confluence
2-3 years of leadership skills
What could set you apart
The ability to be flexible and understand a wide range of Microsoft technologies.
Able to improve and advance technical troubleshooting processes
Experience in service management in a global enterprise.
Experience of working in an international company
Structured and methodical approach to problem-solving
Self-motivated with a focus on results and deadlines
Broad understanding of End User Computing technology and infrastructure
Create / manage / control IT policies and procedures
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.