Technical Project Manager

Technical Project Manager

TTEC Digital is seeking a Technical Project Manager to join our Technology Services team.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.

Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing :

As part of our Digital Technical practice, you will provide design, deployment, and delivery support of our Cisco UCCE Contact Center services and solutions in a client facing environment.

What you’ll be doing :

  • Manage the overall delivery relationship with clients
  • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status
  • Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people / TTEC staff, contractors, client resources and vendors
  • Develop weekly status reports providing project progress and issues to client and account team
  • Develop financial reporting dashboards providing project financial status to client
  • Manage the design and define metrics used to indicate level of business case benefits
  • Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project
  • Support project VP in reviewing invoices for accuracy

What skills you’ll need :

Deep knowledge of Cisco UCCE / CVP technologies Cisco UCM, CVP, Unity, ICM or other related contact center hardware and software.

Genesys implementation experience is a plus

  • 2 to 4+ years Project Management experience within a consulting environment
  • 3+ years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
  • Experience leading multiple teams ranging in size from 3 to 30 people
  • Hands on experience producing functional and or technical design deliverables defined by formal structure methodology
  • Superb written and verbal communication and listening skills
  • PMP required
  • Keen attention to detail
  • Ability to travel up to 40% in the future

Who we are :

A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic disruptive brands.

With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

TeleTech is an Equal Opportunity Employer.

Publicada el 30/11/2021

Finaliza el 10/03/2022

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