Floor supervisor - (Barcelona)

Empresas : Hilton Diagonal Mar

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience.

A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards : - Supervise Room Attendants - Daily allocation of rooms and deep cleaning tasks to team members - Manage guest requests, including VIP amenities and communicating them to the relevant team members - Routine inspection of guest bedrooms to ensure they meet standards - Achieve positive outcomes from guest queries in a timely and efficient manner - Carry out lost property procedures - Report maintenance issues to Maintenance / Engineering Department - Assist Head Housekeeper with training requirements - Comply with hotel security, fire regulations and all health and safety legislation - Assist other departments wherever necessary and maintain good working relationships

Requisitos : - Committed to delivering a high level of customer service - Experience in managing / supervising a team in a similar role - Experience in the hotel / cleaning industry - Good oral and written communication - Previous experience in Hosting Service (Governance) - High standards of cleanliness - Good interpersonal skills - Ability to work on their own or in teams It is advantageous in this position if you demonstrate the following capabilities and advantages : Ability to work in a team Excellent attention to detail Positive Attitude IT proficient Willingness to develop team members and self