Operational and Commercial Excellence Analyst (South)

AniCura in a nutshell

AniCura is a European family of well-known and carefully selected animal hospitals and clinics specialised in veterinary care for companion animals. Born out of the idea that sharing resources creates opportunities for better veterinary care, the company was established in 2011 as the first merger of companion animal hospitals in the Nordic region. Today, AniCura is a role model within advanced veterinary care and a valued partner for pet owners and referring veterinarians across Europe.

AniCura is present at 450 European locations in 14 countries and creates peace of mind for pet owners through excellent access and patient safety. Every year, AniCura’s 11,000 employees attend to more than 3.6 million companion animal patients. AniCura is a trusted training and referral body.

Since 2018, AniCura is part of Mars Veterinary Health, a family-owned company with the sole objective of advancing the veterinary profession for the health and wellbeing of people, pets, and planet. Through our collective network of 2,500 veterinary clinics, hospitals, and diagnostic labs across 21 countries, we can provide the highest standards in pet care and achieve our collective Purpose: A better world for pets through Shaping the Future of Veterinary Care.

Role Overview

This role is an exciting Operational and Commercial Excellence analyst position offering excellent career progression in a fast-growing business. The Operational and Commercial Excellence team, which you will be a part of, is responsible for providing (data-based) insights and recommendations to our markets, country, and regional managers with the goal to improve the performance of our clinics.

The team focuses on topics like pricing, business mix, revenue erosion, commercial communication and other value generating initiatives. The team shares and builds Commercial/Operational best-practises for markets, countries and areas and works together with the cluster, country, and regional resources to identify, analyse, recommend, and implement these best practises and/or insights.

This role will mainly focus on our South Market (Spain, Portugal and Italy) and be responsible for the data analysis (based on data from our data warehouse as well as raw data from the clinics practise management systems), identification of opportunities, recommendation of actions and follow-up on implementation for the specific cluster.

The analyst will need a basic understanding of clinic operations and be comfortable working (and/or learning) with large data sets from AniCura’s Data Warehouse and raw data from the clinics’ practice management system. Based on the data and best practices from other markets, the analyst develops opportunities that are pitched to stakeholders (e.g. country management and line manager). The analyst works together with Finance and Medical Resources to understand the day-to-day practicalities of the clinics to provide recommendations that are easy-to-implement and have the highest return on investment.

Next to the direct Market work, the analyst will work on certain broader Operational and Commercial excellence topics (e.g. revenue erosion, communication) and assist the Head of Operational & Commercial Excellence in the creationof best practises on these topics.

In this role, you will be responsible for:

• Coordinate (and execution of) the gathering of relevant data and information from available data sources (e.g. Data Warehouse, practise management systems, financial systems) together with Business Intelligence and Finance
• Pro-actively assist Business Intelligence team in making sure right data can be used and extracted; if needed, gather data directly from data source
• Perform structured data analysis using Microsoft Excel and Power BI; visualise findings in a structured way
• Prepare and present fact-based recommendations to cluster and country leaders
• Keep track of provided recommendations and status of implementations, flag follow-up performance to line manager
• Set-up internal and external benchmarking based on available AniCura data as well as external data gathering (e.g. external websites, phone calls etc.)
• Assist in customer price studies and interviews
• Assist in creating policies on mandates around pricing, promotion, and discount, and understand the impact of those on daily clinical operations.

You will report to Head of Operational & Commercial Excellence. The role is preferably based in one of the countries of the Market (AniCura has offices in Madrid and Milano) We apply a hybrid office working model meaning the role can be home based. The role is on a full-time basis.

You Are:

You thrive in a fast-paced, constantly changing environment. You have a hands-on and can-do mentality and get energy from translating analytical findings into concrete and easy-to-implement recommendations. You have a strong attention to detail and are a good communicator meaning you present and visualize your recommendations and findings in an understandable manner. In addition, you have excellent interpersonal skills, able to work well within the team and communicate effectively but sympathetically.

We also expect you to have:

• Minimum of 3–5-year work experience, preferably within (management) consulting
• University education (Msc or similar) in relevant field (e.g. Business Administration, Economics, Data Analytics, technical education etc.)
• Strong and proven analytical skills, comfortable with large data sets
• Self-starter and pro-active, good communicator (on paper and verbally)
• Very good knowledge of MS Office (excel, powerpoint); experience with key data analytics tools like PowerBI and/or Python a plus.
• Language skills: fluent in English and Spanish or Italian. Mastering more languages (e.g. Portuguese) is considered an asset
• ‘Hands on’ and ‘service’ mindset
• Affinity with companion animals

Join AniCura in shaping the future of veterinary care and contribute to a values-driven organization committed to diversity and equal opportunity. Apply today to be a part of our dynamic team and make a significant impact on the well-being of companion animals across Europe.

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications.

This job vacancy has been posted both internally and externally, with preference given to internal candidates in the case of similar qualifications.